BFMe

Refund Policy

1. Full Refund if the buyer did not receive order:

Buyer would get full refund for the order on the following grounds:

  • · Buyer needs to provide documentary and pictorial evidence to the Customer Support Team

  • · Customer Support team will determine whether the delay is from Seller or from Logistics

  • · If there is logistics delay, refund would be initiated to the buyer if he/she claims so

  • · If the seller doesn't ship the product within 5 to 8 working days of order confirmation, buyer would have option of claiming full refund

  • · If product is found damaged on arrival or is non-functional, then buyer can claim full refund.

  • · Our Customer Support team will take the final call on the type and extent of product damage based on conclusive evidences

* No Refund Offered for Flash Sale Products.

2. Full or Partial Refund if the item is not as described:

If item is significantly different from the seller's product description, buyer can:

A: Return it and get a full refund or
B: Get a partial refund and keep the item.
*The Customer Support Team will take the final decision regarding full or partial refund post verification.



3. Refund TAT:

Ideally, refund request would be initiated within 3-5 business days post receipt of the returned product at the Facilitation Centre (FC) and after verification by the Customer Support. In case of disputes, the TAT may vary and would be decided by BFMe on case basis.
*All refund decisions will be taken based on Seller and Buyer Policies.

Copyright © 2017-2024 BFMe Ecommerce Pvt. Ltd. All Rights Reserved.
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